“It was horrible, our flight was cancelled 20 before boarding, nobody answered the phone, we bought duty-free and they didn't accept them back. I had to get to Romania, it was an urgent case, I had to take another flight from another airport in Luton, I lost money. We were so used to it and the kids were with us, and the baggage. We took the train from Edinburgh to Luton to catch another plane. I was only given my ticket money back, but I lost more money by buying others the next day. and the train from Edinburgh to Luton. I demand a reward for my loss. have a good day”
Hi there, we value our customer feedback as it allows us to learn what we're getting right and what we can improve upon. With that being said, it's not mandatory and if you don't have anything constructive to feedback you don't have to leave us a review.
Kind regards,
Customer Support Team
“Well it’s a car park, so can’t say too much. However, was totally unimpressed that when I inserted my pre-paid ticket to leave the barrier informed me that I had to pay £600!!!! Thank you to the gentleman on the end of the assistance buzzer for resolving so quickly”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
