“Despite booking in April for an August flight. Having an order number and my registration was correct I was denied entry to the Terminal Surface carpark. On contacting the attendant I was informed my order number did not exist on the system nor my registration. He agreed to open the barrier and said I would have to pay on exit. This caused a great deal of stress over my weekend away as the fee would have been almost 9 times what I had already paid.
The attendant on my return let me out without charge but to be honest I am expecting a bill and continue to worry.
The publicity for the carparks talks about making the journey smooth it did not live up to this.”
“Booking Reference R1775HB1F Paid £22.49 for Monday 21st August 2023 from 10.30 am to
14.00. My husband on exiting the Car Park well
in advance of the 14.00 hrs deadline
was told another £16.50 was due. Could you
please refund the £16:50 as £38.99 for 3 and half
hours parking is ridiculous as we had already
Paid the amount advised.
amount of £22.49”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
