Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Once we were able to find the carpark and make sure we had the right place it was fine. We found it difficult to know we were in the right place as no signs to say it was surface terminal parking.”
“Finding a car park space was not too difficult. What would be an improvement is like Newcastle and Manchester Airports where they use cameras to read your number plate. So you’re not worried about loosing your car park ticket.”
