“Everything Ok, both Plane Parking with a friendly convenient bus and Short Stay directly by the terminal building. However twice now prepaid charges have not been recognised by the system, I have had to go through the on-call operator to get let out or avoid paying extra. The system clearing is not very effective. This can be stressful for travellers.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Easy to use and access, clear instructions sent for use. Felt peace of mind knowing that we had additional hours after the flight was due, especially as our flight was delayed this time as well. Would definitely use it again.”
“Easy to book, and arrival/leaving instructions straightforward. Used the Terminal parking and well worth the cost to be so close - would have probably cost the same to get trains etc from Glasgow but much less hassle. Would definitely use again if flying from Edinburgh.”
“Whilst we did find a parking bay, it was probably as far away from the terminal as you could get - which defeated the point if purchasing terminal parking in the first place !”
