“Parking fine and easy to get in only problem was getting out when I was told at barrier that I owed £600 having pre paid it was a bit of a shock but got it resolved after speaking to attendant”
“It can take a while to find a space. Some sort of indicator where there are spaces would be helpful. Apart from that, nice and close to the airport building.”
“Parking was fine until arrived back at the airport. First of all I had paid for the parking online. When inserted my ticket into the machine it wouldn’t accept it when it finally did on 9th attempt it told me I was due £180. I then had to hold up the Que behind me and speak to assistance. Very stressful experience”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“The registration recognition didn’t work and so I had pre paid for my stay but then had to pay again on exit. The team reviewed it in a couple of days and refunded me very quickly.”
