Thank you for your review,
We value our customer feedback as it allows us to learn what we're getting right and what we can improve upon. With that being said, it's not mandatory and if you don't have anything constructive to say you don't have to leave us a review.
Kind regards,
Customer Support Team
“As usual, about 50’% of the time, the machine at exit wanted to charge me £250 because it had not recognised my car. As usual I press the button and after a wait explain my problem. As usual the barrier is eventually raised as the guy checks that I have in fact prepaid”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The parking is very good, but, you should not have short posts which are
difficult to see when reversing into a space. It is too easy to scratch/bump
into these things.”
“No problems whatsoever. Number plate recognition lifted the barrier on arrival and issued a ticket. On return the ticket opened the barrier to let us out the car park. Perfect!”
“Parking is fine but it's so expensive and it's a pain to try and find a parking space. perhaps you could look at a system where you're allocated a space to save going up and down the lanes to try and find one.”
Thank you for your review,
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
