“Great customer service, I had made an error with my booking/ parking area and the staff member working that night was very understanding, clearly explained the error in a polite way , and helped me sort it out.”
“In the early hours of the morning, in the dark and rain, the signage was terrible. I ended up going through pick up/departure twice and spending an additional £6 each time.
My confirmation email said the barrier would recognise my number plate. It didn't. On departure, when we put the ticket in, we were told it would cost over £230 to exit. On seeking help, it was clear that you had our number plate in your system all along.”
“Parking itself was fine. But when my flight couldn't land due to strong winds, and returned, and hence I was delayed by one day, I was charged an additional 70£ for the extra day. I had no control over that, extending the stay online was impossible because I was still on the plane. Multiple email queries to find out if there is any way to mitigate the problem remained unanswered. So, this is not great service.”
