“The parking itself was fine, but I had issues both getting in and out, despite having a booking.
On the way in, it said my plate was not recognised. On the way out, it said that my ticket was not recognised again. I had to call for help both times. Thankfully, the staff were excellent and helped me through, but this was confusing.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regard,
Customer Support Team
Edinburgh Airport.
“Used the "Plane Parking" car park at Edinburgh Airport for the first time. Price was very competitive and the bus transfers both ways were timely and easy. Will definitely use this car park again in the future.”
“The upgrade of the airport has contributed to your 3 star rating. Why?
Because the parking areas are so far away from the terminal that there is now a considerable walk to reach a bus to take you to what seems a field on the far apron of the airport.
I would like more prominence paid to accurate information on the merits of near stay and far stay parking zones.
It is also worrying that , through no personal fault I would be subject to a substantial penalty fee for delays caused by organisations who feed your business. If you wish to provide honest, understanding service to users, get your ethical culture working and cut the customer more slack when they have pre-booked well in advance.”
“We used this service for the first time last week and we were very impressed. Only a very short wait for the bus on the way out, and no wait at all on the way back. The driver was extremely helpful, in particular, and we would have no hesitation in using again.”
