“The car park was easy to find from the information provided.
The information indicated that there would be a bus service to the terminal.
There was no bus service. We walked to the terminal from the parking spot.
Coming back, the car park barrier indicated that there was an excess charge of almost £200 when I had paid upfront and picked up my car within the time allowed. We had to use the emergency button to speak to a human who opened the barrier and let us out.
The experience could have been much better.”
Thank you for your review.
I can confirm the shuttle bus has been reinstated back to and from the plane parking car park.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The camera did not recognised my plate number. Used the inter-phone to talk to the staff asking lost of questions despite it was booked online. Gave them my reference number. On the way out the machine wanted me to pay £200. I Had to repeat the process. Inter-phone, lost of questions, reference number. This is the second time I’ve used the service. It happened the same the first time. The price for one week of parking booking online is very good tough.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
