“Booked online mon-Fri for £40
When leaving parking, barrier stated I had £150 outstanding fee
Had to ring for help, stated i had pre paid and the barrier was lifted with no questions asked which seems odd. Could be genuine mistake but wonder if anyone else had over paid to exit or paid more out of panic at the barrier
Decent spaces and good reliable shuttle bus”
“it is unacceptable that the establishment did not have proper accommodations for inclement weather, such as providing a shuttle service or covered walkways for customers to use. It is also concerning that the parking system did not recognize the customer's ticket upon their return, causing unnecessary stress and inconvenience. Such experiences can greatly impact a customer's perception of the establishment and may discourage them from using the parking facilities in the future. The establishment should take responsibility for these issues and take steps to prevent similar incidents from happening in the future. I will not be in harry to use your service in the near future.”
Thank you for your review.
We are actively working on a project that will improve the walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“This is the second time I have used this parking. Good to begin with but both times on leaving I have been confronted with a bill that I do not have and had to contact the company. Although I have been allowed to exit without issue it has still caused upset and trauma that I did not need/want”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Plane Parking is so easy to use and bus runs back and forth to airport every 10 minutes. We had the same driver on both journeys and he was a very pleasant, helpful man.
Will definitely use them again!”
“This is the fourth time that I’ve used these plane parking facilities and not once have I had any problems. It’s very easy to locate very cheap and the transfer buses are very frequent the bus drivers are also very friendly and always ready to help with heavy luggage.”
