“It was the worst ever. our booking said there were shuttle buses to take us to airport . When we parked our car there was a notice saying they don't do shuttle service anymore. So we had to drag our luggage in the pouring rain to the airport ,we were soaked through . Then we came home from a great holiday and had to do the same back to the car in the rain . If I can avoid it I will never fly from Edinburgh again. Worst ever”
Thank you for your review. Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Great experience! Easy to book but didn't realise that a last minute booking would cost more. This hasn't put me off and will bear this in mind for a future booking... and Yes; I will definately use again.”
“I have used plane parking on many occasions. It is located close to the airport terminals and the bus taking passengers to and from the airport and is very regular. Competitively priced and great service thank you”
“'We used 'Plane Parking Area', which, once we located it, as it was not where the published directions said was, it was fine and the shuttle bus ran on time,”
Thank you for your review. We do provide wayfinding instructions both on our website and in our booking confirmation e-mails.
Kind regards,
Customer Support Team
