“Pick Up and Drop off was seamless, however my only negative comment relates to the lack of zonal signage as arriving back at night it is difficult to locate your car. It was like trying to find a needle in the haystack.”
“I was originally booked in between the 18th and 29th of September. Due to the cancellation of a flight I had to extend my stay until the 3rd of October and paid an extra £60 or so. On attempting to exit I was requested to pay £120 and had to use the intercom to get things sorted. After a very stressful holiday this was the last thing I needed. Why did this happen. I'd be concerned about using this again.”
Thank you for your review,
If you have made an additional booking to cover the extra time required you must press the intercom button at the exit barrier when leaving as the second booking will not be linked to your entry ticket however our car parking team can resolve this at the barrier for you.
Kind regards,
Customer Support Team
“It appears I parked in the wrong car park which had no transport to and from the terminal which was a struggle with several cases.
Maybe some of the signage could be improved to help explain the different car parks??
The person who I had to deal with to get out was very understanding though.”
Thank you for your review. Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
