“The initial booking and arrival and admittance to the parking area went smoothly, but on our return at 03.00 hours to presented when exiting a demand for £180 was somewhat disturbing. No matter how the ticket was presented to the machine the same response occured each time. When finally able to contact a human operator (not very clear on the machine how this was to be done) the mistake was rectified and we were released without a word of apology from the operator. I also noticed that a number of other customers were having similar difficulties as well.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes, however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Straight forward, easy to find and use - however on exiting it didn't recognise my number plate and I had to use the Help Centre. They were fast to rectify and all good in the end. Otherwise happy to use again!”
“No real security, the bus collecting afterwards was not suitable and was a service bus with no luggage space. It was also old stock from Wales and on its last legs. Poor impression. Parking was grosely overpriced and 2 and a half times more expensive than more days at Glasgow's long stay. Airport operators greedy and not value for money.”
Hello Brian,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Car park was adequate, bus could have been quicker.
Very difficult to navigate to the car park as the main one was closed and there were no signs directing to the other one”
Thank you for your review,
I'm sorry to hear that you had to wait longer than anticipated.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Nightmare getting out of car park, barrier would not open, advised due to pay £120.00 when I had prebooked and had my confirmation of booking. Spoke to operator via intercom who then opened the barrier”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
