“Used long stay carpark..on return journey lost exit barrier ticket hence had to go to office to show print out sheet we had for parking payment and were let out of carpark..also drive up to barrier very narrow and the car is small and badly dented front passenger unflderside of vehicle...was not happy!!”
“The buses provided were not set up for transporting large amounts of luggage - you had loads of people hauling suitcases up stairs at the back and using seats. You need better buses with large storage facilities- surely that would be common sense. The bus driver was trying to cram more people in when the bus was full. Then when we tried to leave it said we had an outstanding amount of £220 so had to call for help - we were waiting around for it to be answered and dealt with at 4am with 2 kids in the car. It wasn’t great.”
“Buses didn't feel frequent enough. Ended up standing outside for over half an hour freezing cold because the first bus arrived and several of us could not get on it because of the amount of people waiting”
“Our flight was almost 2 hours late, we go the small shuttle bus to the very rar end of the care park, but we’re dropped off half way up as that’s were the route finished, we are two woman in our late 60s with walking sticks and we’re left to walk the rest with our luggage at 3.30 am . The young man who sounded like he was from the highlands, asked if we were ok, when we said we weren’t happy about the remaining walk, he bid us good night and drove off. Don’t think I will be using this service ever again, very disappointed as it would have only taken him a few extra minutes, ♀️.”
