“Easy to access the parking - the only problem I repeatedly have is that ANPR doesn't always catch my Registration Number and this slightly delays my exit. Used two different cars with standard number plates so it doesn't appear to be the car as an issue. Apart from that, it's good to sue and the fast track included in the multi-storey is an added bonus”
“that is now the last 2 trips where I get told I have a huge bill and then had to debate at the barrier that I have already paid........other than that, it's fine.”
“The multi-storey parking is excellent, easy access to the terminal, I pay in advance on the Edin airport website. . I always use it. However, when I came out and entered my ticket, it asked me for £135! I had to call for help, and the gate then opened. Why did the system not recognise my pre-payment?
Many thanks.”
“The service at the Multi- Storey gets worse and worse. I park there most weeks and every week the machine doesn’t recognise my number plate and I have to talk to someone to be let out of the car park. Last week was so bad that there was a queue to get out with one person on the line trying to deal with everyone trying to exit. It took me 15 minutes to get out. I don’t think this is acceptable - do you?”
“Parking is ok but I have had to contact the service desk on my last two visits as there appears to be an issue with the prepayment system, being asked to pay £180.00 when trying to exit the car park.”
“Multi storey car park is great. I do use the pre paid booking system and every time i come out i get told i owe money and then have to call the team to get them to check my reference. That is a little inconvenient.”
