“On arrival at the multi storey, our ticket did not display our licence plate number. I know from past experience this means that our booking wasn’t recognised. Our return flight arrived at 0110 hrs in the morning so we went to the office to get our ticket recognised. The man on duty said it would be fine. We returned to the car and there was an outstanding amount of £450. We pressed the button and had to explain the situation and wait for our booking to be processed. This situation could have been avoided. The staff involved were very pleasant and professional. This happens frequently. Isn’t there a way to prevent this especially when it’s very early in the morning.”
