“Everything simple and well organised, EXCEPT on leaving the car park I was presented with a bill for £225 - having pre-paid for parking, this was an unpleasant shock. However your customer services sorted it out . I suspect camera NPR not working on entry ??”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Parking at the airport is so convenient. I have often taken the opportunity to use this facility.
This time however, when I put my ticket in the machine on the way out it said I had a charge of £425. It was sorted out when I pressed the button for assistance. Still a bit annoying though.”
“Best place to park for Edinburgh Airport. Booking early is essential to get the best deals but also make sure that there's space available. Added fast track to security is a nice bonus.”
“Although on booking I was advised of fast track through security, this was not detailed on ticket and I had to show security my original email.
On leaving car park I was advised of a £360 charge outstanding. Attendant was able to lift barrier without any explanation as why this had happened.
Process not as streamlined as it should have been.”
Thank you for your review.
As fast track security comes with our multi-storey car parking booking, if you show the fast track security desk the ticket you were given upon entry to the car park or your booking confirmation they will grant you access through fast track security.
Kind regards,
Customer Support Team
