“It's a good parking spot, the included fast pass is handy through security.
But that's the second time now, on exit was told I needed to pay £450 by the machine.
Had to get the agent to let you out.
Bummus collapsus the first time it happened. Not what you need after a long day's travel home.
They need to fix the system.”
Thank you for your review..
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Very misleading advertising of multi-storey parking. Website and booking page states that Fast track is included will all multi-storey bookings, BUT it isn't”
Hi there,
I can confirm that all multi-storey bookings come with FastTrack Security access for up to 5 people as standard. All you need to do is show the Security Officer your confirmation email or the entry ticket you receive at the barrier.
This agreement has been in place for a number of years, and has not changed.
Thanks,
Customer Support Team
