“Every time I park here it seems I have to call for help on exit as it wants to charge me, even though I booked and paid on line. To be honest it is starting to become a bit of a pain.”
Hi Kelly,
Thank you for your review. I am sorry to hear of your experiences whilst using our Car Parking services.
I can see that our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I am glad you were able to get help on site, our assistance team is available on a 24-hour basis, either via the intercom buzzer at the entry/exit barriers, or at the Car Parking office at the ground level of the Multi-Storey Car Park.
Kind regards,
Customer Support Team
“Approach to Multi-Storey Park quite tricky in the dark, with confusing lanes and directions which could be improved, first approach we ended up in short stop parking and had to pay £4.00 to get out. Also car registration recognition on exit did not work and we were faced with a bill for £465.00. Fortunately there was a help adviser on duty who was able to sort the problem. Not sure if the help is available 24 hours.”
Hi,
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
I would also like to apologise for our ANPR not recognising your license plate on the day of your travel. You were correct in ringing for Assistance at the intercom, and I'm gad the issue was sorted on site.
I can confirm help is available via the intercom buzzer by the barrier, as well as at the Car Parking Office at the ground level of the Multi-Storey Car Park on a 24-hour basis.
Kind regards,
Customer Support Team
“I keep being pestered for a review even though I cancelled this booking over a month ago. However I have parked in Multi-Storey before and it was very good. I have booked again for another date. Extremely convenient.”
“Really easy access to the terminal and the inclusion of fast passes was an added bonus. Wouldnt hesitate to book direct with the airport again next time”
