“I am sorry but once again when leaving I was stopped at the barrier and the ticket I had said I owed £360 despite being pre booked. Luckily because this has happened before I had the booking reference and I was eventually allowed to leave. I like Edinburgh in preference to Glasgow but the money spent on fast track passport was wasted by the waiting time getting out of the car park. Why does this persistently happen?”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review. We are working where necessary to upgrade our wayfinding in key traffic points within the terminal and around the airport campus.
Kind regards,
Customer Support Team
