“Has always been smooth sailing. Dodgy weather one time we arrived and barrier wouldn't lift (assume it had issues reading the number plate due to the rain). Person who spoke to me was great, immediately sorted, no dramas.”
“The car parking process was easy from start to finish. The ordering was simple and car park choice and payment process easy. Car parking signs were easy to follow and parking spaces easy to locate and spacious. A 2 minute walk to the terminal, under cover throughout. A great end to end service.”
“I parked on the first level of the multi-storey car park in a handicap bay just near to the lift's location. It was a perfect spot, and so convenient for the airport.
On arriving back and entering my ticket to leave the multi-story, I was shocked as I was requested to pay a sum in excess of £200, which is more of a shock as I had prepaid the required amount at the time of making the booking. On pressing the button I spoke to a very helpful operator who after receiving all the information, ensured the ticket worked and I left the car park.”
“Terrible experience on my return. On inserting my ticket into machine it can up asking for £180 even though it was prepaid. Car’s behind me were getting frustrated because despite pressing the button it took a good few minutes to get my situation sorted. Very unprofessional and unhelpful. Imagine I panicked because the cars were behind and paid it. Terrible service. Is that what you are hoping for. To be honest people have probably had the same situation and paid the money to get away. I definitely will not be using your so called easy to use service again.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
Thank you for your review.
I am glad one of our car parking representatives were able to help you upon entry/exiting the car park.
Kind regards,
Customer Support Team
