“Booked online and when I went to get out of the car park it tried to charge me, had to wait for a few minutes whilst it got sorted out and had people cueing up behind me.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“An excellent way to park your car as it's hassle hassle-free way to go on holiday. The only issue was when I went to leave the barrier wouldn't lift and said I had to pay £270! Even though I paid upfront... after pressing the assistance button I told the attendant the issue and it was resolved thankfully!”
“I paid in advance to park. On leaving the machine did not recognise my car and tried to make me pay £150.00.
I called the attendant who was busy as everyone was getting asked the same question which caused a bottle neck. Not a good experience after a long day at work and trying to get home.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“It wasn't too clear where we should go to get priority through security, but we did find it and I'm pleased we booked it. So good for an early flight”
“Only issue we had was the door at the terminal end of the fast track bridge was locked when we arrived at 3.30 am, so had to go down to ground level and enter the terminal that way.”
“Has always been smooth sailing. Dodgy weather one time we arrived and barrier wouldn't lift (assume it had issues reading the number plate due to the rain). Person who spoke to me was great, immediately sorted, no dramas.”
