Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“BA cancelled my 08:30 flight at 03:30.
I found that I couldn’t re-book my parking with you if within 24 hours of entry. I found your team is not empowered to do anything to help
I emailed you and received a daemon failure- email cannot be delivered. You have configured your system to predetermine a maximally unsatisfactory experience for this customer. I deplore your cynicism and disrespect for your customers.”
Thank you for your review,
I'm sorry to hear that your flight was cancelled however I can confirm that our team were supporting those affected by the adverse weather.
We have numerous different channels that you can contact our support team including telephone and and online form which can be found in the 'help & support' section of our website.
Regards,
Customer Support Team
“Easy to access, well lit, plenty of parking spaces, and next to the airport entrance. As I am severely deaf and lone female traveller, not once did I feel unsafe even though my return flight was delayed and it was 1am and dark outside. Would definitely recommend”
“Booked parking online for multi storey. Was easy and is a good location so close to airport. Once I arrived back and was leaving airport I was asked to pay £554 for my stay. Contacted the receptionist and was allowed to leave, not the first time this has happened so was kind of expecting it.”
