“Always a good decision to use Multi storey parking as always raining ☔️ on our return and never remember where we parked not so bad hunting under cover .”
Hi there,
I’m sorry to hear that you found it difficult to find a suitable space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“I thought it was great value parking at Edinburgh's airport Multi-story car park . The entrance to the airport through the quick security pass was fantastic. Made our travel arrangements so easy especially as we were traveling from Glasgow early in the morning.”
“Although having pre-booked, car park failed to recognise my number plate . I had to call for help where I had to give my registration details . Although a sign said there were few places, i easily found a parking spot . On exit I had to call for help again when once more my number plate wasn't recognised and I was charged the daily rate . I was finally allowed to exit .”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Posted 2 years ago
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
