“Very easy to book. Fast and straightforward to access the car park. I always worry the ramps will be tight to go up but these were wide enough for my SUV. The door straight through to fast track security was easy to find and an added little bonus during the busy times.”
“Booked my multi storey parking but disappointed that no spaces were available. Spoke to the attendant who said there were repairs being done but he found us a slot by removing some cone and ticker tape. If someone books a parking slot it should be available without wasting 10 minutes going up to top floor as signs said there were vacant slots”
“Disappointing experience when exiting - entered ticket only for machine firstly not to recognise it then on re-entering it to say I had an outstanding balance of £230. Got onto the intercom and it was dealt with fine and we exited but would be good not to have these hiccups after a flight.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Parking is good and secure but automatic ticket barrier at the end had problems to read our registration (as like every time) and wanted us to pay £200 to exit (even though we booked online weeks earlier and payed). A quick check with the warden solved the problem though. I really would hope they would fix the problem, as it happens every time. Just make sure you have your booking close to hand when parking at Edinburgh. Otherwise a lovely service and I like the secure parking.”
