“I don’t think I’ve ever managed to leave this car park, or the Long stay, without help on the intercom.
I always pre-pay online, but despite this, the system reading the reg plate (which is correct on the ticket) NEVER finds my pre paid session attached to my account, and asks me for the amount as if I’d just turned up on the day (normally in the £hundreds)
The people working the intercom are always nice, but as a repeat user, it may make more sense to use the private one a bit further away, if the customer experience continues to be so poor.
This seems to be purely a software problem about managing customer accounts, that needs investment. The hardware that reads the reg plate when issuing the ticket at the gate has worked for me every time (over two car life times!)”
Good Afternoon,
Thank you for your review.
Over the last couple of weeks we have had some issues with our ANPR system however, I can confirm this has now been rectified.
I hope future travel is on a more positive note.
Kind regards,
Customer Support Team
“Car park looked busy but there were actually quite a few places, however, there are no disabled spaces which is quite disappointing. We thought all car parks had disabled spaces but unfortunately, we picked the one without. It's a relatively easy walk to the terminal building. We were quite close to the exit and I would say it took about 10 to 15 minutes. Overall the booking processes, instructions and parking were very easy.”
“Mid stay convenient for the Terminal. Signage confusing on the way out to the main road from the airport. Badly needs big EXIT signs amidst the sea of logos and airport facilities signs.”
