“Checking in and out was very efficient. The walk to the terminal was easy and quick.
The only downside is the car park is holding water in areas (i.e., the stormwater is not draining) which made a number of the free car parks unusable.”
“Once again, had to call for help as the prepaid charges and or the NPR did not work and the mid-stay wanted to charge me £150 for my 3 days. I’m getting fed up with it now it happens almost every time.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“For the second time in a row the ticket did not recognize I had paid and I had to contact the office to get let out. Very helpful person who apologized”
Hi Guy,
Thank you for your review.
I am sorry to hear of your recent experience whilst using one of our car parks.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I am glad you received assistance on site.
Kind regards
Customer Support Team
