“Our ticket had got damp and would not be accepted by the ticket machine on exit, the staff were extremely helpful and we were not delayed on our journey home.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Having booked a stay I was concerned at the shortage of available parking. Many vehicles outwith designated parking spaces and if it had not been for someone leaving I might well havd been in a similar position. Surely bookings for parking shouldn’t be taken beyond available spaces.”
“The parking was pre-paid but when I tried to exit the machine tried to charge £150.
Not the smooth exit I expected. It was resolved but obviously the number plate reader isn't working.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
