“Our flight was delayed by 22 hours. We ended up buying (or more correctly forced to buy) additional parking on line for the cost of £29.99 for 1 day. I find this an outrageous amount to pay for one additional day. Why can the Airport not give a more reasonable fee for the additional time rather than overcharging their customers for the delay which was completely out of their control!
Additionally, the roadway to and from the terminal to the midstay car park is not adequately signposted, nor easy to carry the cases due to its rough and in places very rough surface.
Date of experience: 23 May 2024”
Hello Tevfik ,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Very straightforward booking. Good price considering it is within easy walking distance of both arrivals and departures. Secure parking and no problems at all. I will use again.”
“Great to be able to just jump in the car after a flight. Car wouldn't start but amazing help from the parking people, came to my rescue almost immediately and jump started my car! Thank you so much!”
“Pre booked and paid for in advance for 3 days, used the car with the same registration as the booking, put our ticket into the machine to exit, that will be £150!!!!!
Had to then buzz to speak to someone, thankfully not a big queue of traffic behind us, bit stressful but got out with no further payment.
Car park is so handy and we always use it.”
“The automatic number plate didn't recognise our number plate on the way out and wanted to charge us £270!! However a quick press of the help button and sorted in seconds.”
