“Patking was so handy and so near the airport but when we drove upto the catpark it said it was full, we spoke to a guy on the intercom and he was less than helpful and so so cheeky, my husband was furious at him”
“I always use mid or long stay Parking at Edinburgh airport and have never disappointed with service provided. Stress free travel even if your flight is delayed as they providing flexible booking.”
“Used mid stay parking last week for the first time. Really easy to book online. When I got to the car park, the system didn't recognise my registration. I got help at the barrier and got a ticket for entry. Site is really well signposted and easy to find. Will use again.”
“Parked here before and like the convenience of the location. Had prepaid so on exit we were alarmed to find £375 due for 10 days of parking despite being within our times booked. A queue of traffic built up behind us while we tried to get answers so my husband moved the car to let others through. The next car had the same issue. We were told that our ticket would now be valid however he did not listen when I told him my husband had moved the car so when we tried to exit again we had the same issue with a longer wait for a response to resolve the issue. Not great when you just want to get home. Other car parks have number plate recognition and therefore do not require to present ticket, much more convenient.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“This is our third visit to the mid stay parking at Edinburgh airport and I highly recommend it to anyone. Easy to find, big spaces and very easy to get to the terminal building and the tram for central Edinburgh. Our flight was delayed 2.5 hrs so we had a charge on our ticket as we left but a quick chat with the person on the other end of the buzzer a few details verified and we were free to go. Great service as always.”
“Impressed with the ease of booking and close proximity of the carpark to the airport terminal.
However, very disappointed with the failure of the vehicle recognition cameras. On our exit from the carpark, we were informed we needed to pay a charge of £410. This was quickly resolved after intercom communication with someone who checked our vehicle registration but was not the shock we needed at 3am on our return from our holiday.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
