“All was well until we came to exit the car park when we were asked to pay £275.
We explained via the intercom we had pre paid and the situation was quickly resolved but nevertheless it was quite unnerving.”
Hello William,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Hello Peter,
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Car was parked with ampme space between the lines and is already a smaller hyundai i10 and when we returned almost every door had scratches and deep chips pn them”
Hello Fraser,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Use this facility every time we fly from Edinburgh Airport; the earlier the booking is made, the cheaper it is. Very convenient, but beginning to find it harder to get a vacant space. On both the most recent occasions we've used, on exiting, card wasn't recognised and additional charge of £270 shown on screen. Easily resolved by contact at gate, but not the best welcome home.”
