“While the carpark is in a good location, around 5 or so minutes walk to the terminal building, every time we park, and have pre paid, we never seem to be able to leave the carpark without having to buzz at the gate for assistance as the ticket always reads that we have to pay, even though we have already pre paid. The camera or meter never seems to pick up the number plates to allow exit without us having to buzz. While most that answer the buzzer are cheery and help, some sound like we are the ones being a nuisance. Other than this, its a handy place to park.”
“Unfortunately due to misreading the instructions given and being unfamiliar with the car park layout, I ended up parking in the longstay carpark. I then lost my car and had to ask for help at the office where a lovely man drove me round the car park to find my car as I have mobility issues and had been walking around for over an hour. This therefore cost me an additional £55 on top of the £20 already paid. So not the best experience. Won’t be using the car parks in future., but very very grateful to the parking attendants in the office”
“I am not sure but I had made an error and parked by the terminal parking. When leaving the barrier didn’t open, I spoke to the attendant and said I don’t know how I’d made that mistake, I had to pay a surplus for the parking - I asked if he could email me a receipt of the extra payment to which he said no, I’d have to go back to the office for a hand written receipt. I asked was it even possible to get a breakdown of the extra cost- he said no, he wasn’t polite about it. I was surprised that o can pay at the barrier, my details from the prepaid are on file and yet I couldn’t get this. I feel he could have had more training in speaking with people, his tone was rude- I can’t provide you with a receipt, his tone was abrupt. I said thank you and he didn’t respond. I wasn’t happy with his level of service.”
“I paid ahead of my trip and was informed that my registration would be recognised at the gate but in day but then it wasn't and I had take a ticket. This caused some stress. In the end it worked out but not a great service”
“Great location, easy access and great value, only used it to pick up someone from airport so was ideally close and convenient, will definitely be using again in future travel plans”
