Support Desk Reviews

4.7 Rating 625 Reviews

Visit Product Page

Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

Visit Product Page

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Fantastic support team Matt and Ben are so helpful and knowledgeable , nothing is too much trouble for them”

Helpful Report

Posted 4 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“ISSUE RESOLVED”

Helpful Report

Posted 4 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Matt explained my problem very well and helped me to understand how to correct the issues going forwards, Very polite and helpful”

Helpful Report

Posted 4 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“super fantastic quick response to questions asked and very well explained”

Helpful Report

Posted 4 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Having just migrated from Cc3 to Cc4, needed much help with a lot of issues. Ben Mann always responded in good time, was positive, so helpful, knowledgeable, polite and supportive. Some issues continued - Ben was tenacious in getting them sorted. He's a credit to your business.”

Helpful Report

Posted 4 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“The support desk - 5 star Support on the telephone was great. They then had to refer to the tech team to resolve my issue of not being able to discharge a resident. Tech Team - 1 star. It took 2 days to resolve.”

Helpful Report

Posted 4 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“No definite answer given on the system and have been waiting for a reply for around 4 weeks. Not happy with the service so far being a new customer.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience you and all our customers. Should you be willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on Customer.Success@Coolcare4.co.uk or call us on 01133853853. With best wishes from, The CoolCare Team

Posted 4 years ago

“Long time user of CC3 just migrated to CC4, which brought problems of all sorts.The very best thing for me - was the help and support I received from Ben Mann. He was incredibly patient, supportive, professional and knowledgeable. He pitched his support perfectly. I cannot thank him enough. After quite a few problems, it was his tenacity that enabled me to get my financials into Sage. Thank you Ben.”

Helpful Report

Posted 4 years ago