Support Desk Reviews

4.7 Rating 625 Reviews

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Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

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Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Fast and efficient service with a friendly phone call to apologise and check all now okay”

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Posted 4 years ago

Which version of CoolCare do you use? CoolCare3

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Excellent service.”

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Posted 4 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“I felt like I had been palmed off.”

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Posted 4 years ago

Hello Susan, Thanks you for taking the time to leave this review. On this occasion we acknowledge that our internal communication processes did not meet our usual high standards. Therefore, we apologise if this caused you to have a less than positive experience of our team. As discussed in our phone call, we have spoken with the team member in question and clarified expectations on how calls such as yours should be handled in future. All the best, The CoolCare Team.

Posted 4 years ago

Which version of CoolCare do you use? CoolCare3

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“All resolved, thank you”

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Posted 4 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“It was a very prompt problems solved”

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Posted 4 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

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“Matt Dykes was very supportive in answering my query and providing the information I needed so quickly. Great service received from him.”

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Posted 4 years ago

Which version of CoolCare do you use? CoolCare4

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“prompt friendly help always Matt came to the rescue as always all the team excellent”

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Posted 4 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Benjamin Mann - what a truly supportive, helpful and communicative person. We had a question to Ben regarding Training from previous years for the staff. He not only showed us the process, made sure we understood it but went over and beyond our wildest imagination and produced a spreadsheet within minutes of the particular training we required. He forwarded it to us on email and followed up with a phone call to make sure he had understood our requirements. We asked him to put up this Review so we could rate his performance. Shame there are only 5***** as we would have rated him much much more. He is a Credit to your Company and we shall be asking for his assistance again.”

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Posted 4 years ago