Shantelle Marcia Jenkins

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“Was not very helpful as couldnt verify who I was which i understand but maybe putting come other verifications in place or a password for the accounts. Referred me back to in house admin who have referred me back to cool care and in the mean time i have no access to any of my personal shifts or portal staff information. Very Frustrating”

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Posted 4 months ago

Thanks for your feedback. Unfortunately, as my colleague explained, we are unable to reset passwords centrally due to data protection. Passwords are managed at home level so you do need to speak to a member of your management team with the appropriate administration rights within CoolCare in order to reset your access. If your home admin needs guidance on how to reissue passwords then please ask them to give us a call. Regards from The CoolCare team

Posted 4 months ago

How knowledgeable was the CoolCare team member?

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“Really quick response and a simple explanation was given. Even though my request couldnt be granted (bulk upload query) it was handled with courtesy and speed. Thank you.”

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Posted 4 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 4 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

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Posted 4 months ago

Thanks so much for your feedback- we really appreciate it With best wishes from the CoolCare team

Posted 4 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

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Posted 4 months ago

Thank you for your review! We really appreciate you taking the time to let us know about the service you have received. With best wishes from The CoolCare team

Posted 4 months ago

How knowledgeable was the CoolCare team member?

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Posted 4 months ago

Thank you so much for taking the time to let us know how you felt about the service you received - we really appreciate it. With best wishes from the CoolCare team

Posted 4 months ago

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“Excellent service, and helpful as always.”

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Posted 4 months ago

Thank you so much for your review - we really appreciate it! With best wishes from the CoolCare team

Posted 4 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

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Posted 4 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

Helpful Report

Posted 4 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 4 months ago

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