How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Not flexible with your customer requirements, the frustrating issue is the information is on Coolcare but not accessible”

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Posted 2 years ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. Your Customer Success Manager will contact you directly to understand further what information you are wanting to retrieve from the system.

Posted 2 years ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very quick at responding, and helpful”

Helpful Report

Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

Thank you so much for your feedback - its very much appreciated

Posted 2 years ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Problem not resolved”

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Posted 2 years ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Replied and resolved my query quickly.”

Helpful Report

Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“This query did take a while to sort and I was passed to 3 different people for it. In conclusion I do feel that there should be a function on Coolcare to acknowledge staff who cannot cover a shift, therefore enabling these requests to be archived so we can see further requests to cover shifts.”

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Posted 2 years ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

Helpful Report

Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare and we are delighted that you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience and we are happy you found our support team helpful. With best wishes from, The CoolCare Team

Posted 2 years ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“I used the online chat function. They were very quick to reply to my query, and gave me the answer I needed.”

Helpful Report

Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare and we are delighted that you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience and we are happy you found our support team responded quickly and were helpful. With best wishes from, The CoolCare Team

Posted 2 years ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Support helped me solve a problem with two members of staff and their positions”

Helpful Report

Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare and are delighted that you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience and we are happy you found our support team helpful. With best wishes from, The CoolCare Team

Posted 2 years ago

Support Desk Reviews