Were all your questions fully answered?

“Very helpful”

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Posted 2 years ago

Thanks for your review-we really appreciate it Best wishes from the CoolCare team

Posted 2 years ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“The support around the use of the API connectivity has been excellent.”

Helpful Report

Posted 2 years ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

Helpful Report

Posted 2 years ago

Thank you for your review!

Posted 2 years ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very professional”

Helpful Report

Posted 2 years ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Sarah is an excellent support desk member - i've now had the pleasure of speaking with her on 2 occasions and she has patiently guided me through the issues I was having - thank you Sarah ¬!”

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Posted 2 years ago

Thanks for your review!

Posted 2 years ago

How knowledgeable was the CoolCare team member?

How timely was the service?

Were all your questions fully answered?

“Sarah has provided excellent support to me - I have had no training on Coolcare at my workplace at all so I'm extremely grateful for her patience and excellent guidance on invoicing, in particular. Thank you Sarah - you're amazing :-)”

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Posted 2 years ago

Thanks for your review - we have passed on your feedback to Sarah - we really appreciate you taking the time Best wishes from The CoolCare team

Posted 2 years ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“fast helpful service - highley recommend”

Helpful Report

Posted 2 years ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very slow in responding to my questions, and not clear with answers”

Helpful Report

Posted 2 years ago

Thanks for your feedback Alison. We will respond to you directly with more details. Regards from The CoolCare team

Posted 2 years ago

Support Desk Reviews