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Support Desk Reviews

4.7 Rating 632 Reviews
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637
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Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

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Louisa Dare
Verified Reviewer
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
Author didn't leave any comments.
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Posted 2 years ago
Thank you for your 5 star review! We really appreciate taking the time to share your score regarding our service at CoolCare. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team
Posted 2 years ago
Marnie Reed
Verified Reviewer
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
“Easy and quick turnout.”
Helpful Report
Posted 2 years ago
Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team
Posted 2 years ago
Ian Logendra
Verified Reviewer
“Support desk is great. Customer service is non existent.”
Helpful Report
Posted 2 years ago
Thank you for your review! We appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from our Support team. We will contact you directly to discuss your concerns about Customer Service as CoolCare is on a mission to deliver a superb customer experience, so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team
Posted 2 years ago
Jamie Franks
Verified Reviewer
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
“Very helpful. Sorted my issues out straight away and even called me back. Positive, friendly service.”
Helpful Report
Posted 2 years ago
Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team
Posted 2 years ago
Lyn Smith
Verified Reviewer
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
“Sarah was very helpful, my query became clearer once she called me to ensure she understood what I needed, so we resolved the issue and I learned something new all in one call, thank you!”
Helpful Report
Posted 2 years ago
Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team
Posted 2 years ago
Barbara Yellow
Verified Reviewer
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
“They listened and acted on my concern, and e-mailed me a solution it would have been 5* of they had picked up the 'phone to me and it became a game of ping pong e-mail”
Helpful Report
Posted 2 years ago
Helen Yeo
Verified Reviewer
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
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“Very helpful, Phill rang me in the end to explain”
Helpful Report
Posted 2 years ago
Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team
Posted 2 years ago
Lydia Waite
Verified Reviewer
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
“The support desk was good I just feel like there are no options to adapt for a big company like ourselves, I come with problems that aren't helping us and the reply every time is I'm the only one with that problem or we can't do anything for that. there's no flexibility and or adaptability to help us make the most of cool care. When I ask if it could be something that's looked into maybe for the future the response was there isn't an immediate need for this to be done and therefore my request is actually to be ignored as I'm only one person with the issue. Just feel that cool care is letting us down at the moment. I'm trying to make full use of cool care and I am finding this difficult, there are so many issues. so this is not down to the support desk but it's down to cool care not helping or not being able to help us with the issues I bring.”
Helpful Report
Posted 2 years ago
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