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Support Desk Reviews

4.7 Rating 632 Reviews
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637
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Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

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Debbie Hamilton
Verified Reviewer
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
“My query was dealt with as quickly as it could be :)”
Helpful Report
Posted 2 years ago
Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team
Posted 2 years ago
Helen Reedman
Verified Reviewer
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
“Very quick at answering phone and informed me of issue and what to do”
Helpful Report
Posted 2 years ago
Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team
Posted 2 years ago
Caroline Garrett
Verified Reviewer
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
“Fast response, very helpful”
Helpful Report
Posted 2 years ago
Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team
Posted 2 years ago
Anonymous
Verified Reviewer
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
“I feel that most advisors on the support desk are helpful and courteous and assist you greatly in trying to resolve issues, however there is a couple of support staff that i have experienced are less helpful and their ultimate aim is to just get the ticket closed.”
Helpful Report
Posted 2 years ago
Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We are providing appropriate training to the team to ensure our CoolCare mission to deliver a superb customer experience is delivered at all times as we continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team
Posted 2 years ago
Anonymous
Verified Reviewer
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
Author didn't leave any comments.
Helpful Report
Posted 2 years ago
Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team
Posted 2 years ago
Jayne Rose
Verified Reviewer
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
Author didn't leave any comments.
Helpful Report
Posted 2 years ago
Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team
Posted 2 years ago
Ana Paul
Verified Reviewer
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
“My ticket was closed but the issue reported wasn't been resolved”
Helpful Report
Posted 2 years ago
Thank you for making time to send feedback on your query raised with our Support team. An emailed reply had been issued to you prior to us closing your support ticket, to advise that what you require is not an available function within the software. The support engineer suggested an alternative solution for you so please check your junk mail if you cannot see it in your mailbox, or contact our support team again and they will explain this in detail if necessary.
Posted 2 years ago
Anonymous
Verified Reviewer
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
“Very helpful.”
Helpful Report
Posted 2 years ago
Thank you for your 5 star review! We really appreciate taking the time to share your score regarding our service at CoolCare. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team
Posted 2 years ago
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