“Products are good and delivery quick. Have had issues with returning incorrect products, keep getting emailed saying they will sort out refund but still waiting weeks later.”
“The deal and product were just what I required for my downstairs bathroom.
The price was good and website easy to use and product purchase simple.
However on delivery, and on inspection, the toilet WC pan was found to be shattered. The cardboard carton it came in had no supportive packaging inside for the porcelain pan and had been impacted in transit.
I notified the company and a speedy replacement was arranged by the company which I received within a week which was good to be fair.
Unfortunately on inspection on delivery the toilet WC pan was again shattered and the pact was woefully inadequate to provide safe transit for such a delicate piece of earthen ware porcelain glazed product.
The company arranged for a reimbursement of the cost of the pan and delivery without any problems and accepted my feedback about packaging.
Hopefully better packaging in future will resolve the issue of delivery of future similar products.”
Thank you for your feedback.
We are pleased to hear you are happy with our competitive prices and the ease of using our website. We are very sorry that your item had arrived damaged on two separate occasions. We will certainly take this on board and pass on your comments across to the relevant department to ensure our products have sufficient packaging going forward.
If there is anything outstanding that we can help you with, please do not hesitate to contact us
“Toilet and cupboard great, cistern rubbish, infill valve kept running, checked diaphragm, rang twice for tech help, never returned call so bought a good one from Screwfix £8.50”
Thank you for your review.
We are very sorry to hear you are unhappy with the cistern provided. I apologise that on this occasion, our service was not up to our usual standard and your call was not returned. I appreciate you have now purchased a cistern elsewhere. Therefore, I am happy to reimburse you the £8.50 as a gesture of goodwill. Please accept our apologies again.
If there is anything else outstanding, please do not hesitate to contact us.
“I was sent a damaged product initially. It was quite easy to get a replacement product but only for that to be damaged as well. It looked like the product got damaged by the courier company as the corner protectors and the corners of the radiator were broken. They were happy to send me a third replacement radiator but I decided to get a full refund. The refund arrived in just 3 working days. Overall, the experience could have been better. I would think twice before ordering another product from Bathroom Mountain.”
Thank you for your review.
Please accept our sincere apologies that your radiator has arrived damaged twice. It is exceptionally uncommon for this to occur twice. I have passed this feedback on to the courier to review. As discussed, we would have happily issued the third radiator, however, I can appreciate on this occasion a refund was preferential.
If there is anything outstanding that we can help with, please do not hesitate to contact us.
“I tried to order the mirror but was sent the wrong one, not once but twice. I then asked why this was happening and apparently it was out of stock even though on the website stated in stock. Was so frustrating.”
I am sorry to hear about your negative experience. One of our customer service members will contact you to see if there is anything outstanding we can assist with.
I am sorry to hear the item was damaged during transit. As soon as we have a date of arrival for the replacement we will be back in contact to arrange a new delivery. If you require your project completing sooner, please let the customer service team know, they would be happy to look at a potential alternative.
“Lovely mirrored cabinet
But we noticed there’s a chip on the glass after we installed it. Unfortunately there is nothing that can be done by bathroom mountain and will at some point have to replace it. So really disappointed!
Please check the product fully before putting it up ☹️”
