“Called on landing as advised - no answer so left a message. Called back to check whether the message had been received to be told ‘We don’t check messages so it will be 45 minutes until your car comes. We’re very busy,’
It was 90 minutes before the car arrived.”
“They were excellent from drop off to pick up, car parked outside the lift when we arrived at the car park on level four short stay, fantastic service”
“The company/driver did not obey their own rules. The entered the carpark at 19:15 with our car BEFORE we had rung them to say that we'd collected our luggage (at 19:29)! So by the time we met the driver at about 19:42 our car had already overstayed the 15 min limit. What annoys me most is that the driver lied and said that we had 5 mins to exit.
Fortunately, there was a problem with other cars at the exit so then they just waved many cars through, but if we had had to pay, then I hope that APH will reply to this review to confirm that THEY would have paid the extra fee, as they were the ones who made the error.”
