“called half an hour before arrival, car was met by an agent straight away, very simple handover (LHR T5) then into the lift up one floor directly to departures. I doubt if it could have been any simpler or painless.
On return we were asked to call upon landing, then again after luggage is collected (as this can take quite a while in T5 currently) this we did, they said it would be 15 mins, by the time we got the lift up to the 4th floor of the short stay car park, we waited about 30 seconds and our car was there. again painless, staff were polite and cheerful, so very happy to give 5 stars.”
“The Strength, efficiency and effectiveness of a service are determined by not how it operates normally but by how it responds and manages unexpected situations. The airline changed the departure terminal at short notice (from 3 to 5) and I was able to talk with customer services and change the terminal. On return, there were difficulties in locating my car but they kept me informed of the progress and arranged for me to have refreshments while waiting to deliver the car. They delivered the car to a different arrival terminal. I wish our national train operators (and airlines) had a similar attitude to customer care.”
“Drop-off was a bit hectic in regards to finding the team on this occasion. But the staff's conduct, polite gestures and swift response to rectify the situation made up for the delay. The pick-up was done well as on previous occasions. I will certainly use the same company again and recommend others to do so.”
“Everything went smoothly and efficiently.
Called before arriving at the airport and they were waiting when I arrived. Just took the luggage out and left the keys and straight to departures.
Coming back, called them as soon as the plane touched down, called them again after cleaning customs. When we arrived at the meeting point, the car was ready.
Great service.”
“Good service, we called ahead on the way down to Heathrow as per the instructions and were met onsite just after we arrived. Similarly, when we returned our car was waiting for us to drive home. We'd definitely use Park Giant Heathrow again.”
