“A very good service. However I think it would benefit from a short explaination in the confirmation email with instructions on what to expect when leaving the car. I did recieve a phone call on the way, but it was confusing and I didn't really know what I was supposed to do when I got there. It was good in the end, but a short set of bullets explaining the process at each terminal would be really helpful.”
“called half an hour before arrival, car was met by an agent straight away, very simple handover (LHR T5) then into the lift up one floor directly to departures. I doubt if it could have been any simpler or painless.
On return we were asked to call upon landing, then again after luggage is collected (as this can take quite a while in T5 currently) this we did, they said it would be 15 mins, by the time we got the lift up to the 4th floor of the short stay car park, we waited about 30 seconds and our car was there. again painless, staff were polite and cheerful, so very happy to give 5 stars.”
“The Strength, efficiency and effectiveness of a service are determined by not how it operates normally but by how it responds and manages unexpected situations. The airline changed the departure terminal at short notice (from 3 to 5) and I was able to talk with customer services and change the terminal. On return, there were difficulties in locating my car but they kept me informed of the progress and arranged for me to have refreshments while waiting to deliver the car. They delivered the car to a different arrival terminal. I wish our national train operators (and airlines) had a similar attitude to customer care.”
“Drop-off was a bit hectic in regards to finding the team on this occasion. But the staff's conduct, polite gestures and swift response to rectify the situation made up for the delay. The pick-up was done well as on previous occasions. I will certainly use the same company again and recommend others to do so.”
