“This is an excellent service. I had to change my departure date at fairly short notice. I couldn't do this on line due to the time frame, so I sent an email fairly late at night, and then telephoned as soon as the telephone lines opened in the morning. The receptionist had already dealt with my email request when I got through. Apart from having to make a couple of phone calls to give PGH our ETA, the service was seamless - we parked the car in the short stay carpark, handed over the keys and were in the terminal in minutes. On our return our baggage was delayed and we were a couple of hours late to collect the car - PGH kept in touch by phone, and again, the service was seamless.
I used Tesco Vouchers to pay - another bonus.”
“Good service, very clear comms and instructions before we arrived. Wasn't that obvious what to do and where to go when we had parked ie. no desk and no obvious rep. Had to ask before we were told who to talk to.”
