“Very impressed. They were very helpful in dealing with a change of terminal on our outward journey, and the car was ready and waiting for us when we got back to T5 on Wednesday. Would definitely use again.”
“Easy to book online with hotel. When our boarding passes showed a different terminal from the original booking there was consideration and help. Directions to dropping off car all went smoothly. Handover captain was pleasant and charming. The directions back to the meet and greet were less accurate but once found all went without a hitch. It was good to have such a good experience and I would definitely use them again”
“Good communication and instructions for drop off and pick up.
Rang after picked bags up and my car was returned within 15 mins of me arriving at the designated pick up point. Will definitely use again.”
“Thanks to being met by MBW our holiday got off to a good start. The driver was waiting for us and the paperwork was processed all very quickly.
On our return a phone call was made and we didn't have long to wait for the return of my car, and given the keys for our homeward journey.”
“The dropping-off and collection process took too much time. We had to wait at the unmanned desk in the car park for around 25 minutes at both steps after our phone call (in fairness, the operator told us of a 15-20 minutes delay each time). Drop off was around 8h30 am and collection 10.30 am, both on week days. This was call and wait rather than the advertised meet and greet and did not save much time against the long-stay car park option. We could see that customers from two other companies offering the same service at the same place were immediately attended to, thanks to a fully manned reception desk. Their cars were also awaiting them on their return.
MBW also appears to be the only company asking you to take pictures of your car at drop-off. The two other companies are doing this for you.
My car was not particularly clean outside when dropped, but I collected it much dirtier (mainly on the back door), with dead leaves and patches of mud and also around 10 small snails glued on it. This is likely the result of a 3-week storage against some vegetation somewhere. I never experienced this when using the long-stay car park. The company sent me a Whatsapp 2 days before our return proposing various car washing and valeting options, from £20 for basic outside cleaning. A basic cleaning should have been automatically included if their storage car park ends up adding muck on your car.
Will be using one of their competitors next time.”
