“Arrival details, and directions, were clear and our drop off was easy. On our return, we called the contact number from baggage reclaim and subsequently had around 10 minutes to wait for our car to be delivered. Good service and will use again.”
“Fantastic communication from start to finish, changed my booking at drop off to include the executive car clean (Which was a bargain for £30). Had to change my pick up time which was an easy phone call and not a problem for them. Honestly APH is one of the best i’ve used in Heathrow, will definitely book with these again rather than shop around. Highly recommended”
“Used for parking a Thursday to Tuesday. Reasonable costs. Easy to find for the handover in the car park. Could do with revising the instructions when leaving arrivals to get back to the car park. Signs say lifts to Terminal parking and their directions say look for short stay car park parking. Small thing but after a tiring long haul need all the help we can get! Yes , I would use these again. Car seems fine.”
“Didn’t realise we needed to ring 15 minutes before we arrived to drop car off so was made to pay for them to come and get the car (our bad!)
On returning to collect our car, we rang as we got off the plane to be told our car was already in the car park. When going through the barrier to leave the ticket time had run out and we had to pay £7. Not our fault, the company got our car there too early when we were specifically told to ring them to return the car so we wouldn’t incur charges. Really very annoying.
Definitely wouldn’t use again or recommend!”
Dear Mrs. Bowen,
Thank you for taking the time to share your feedback regarding your recent APH Meet & Greet service at Heathrow.
We are very sorry to hear about the frustration you experienced with the drop-off and collection process, and we completely understand how inconvenient the situation must have been, particularly with the additional charge at the barrier.
We note that the Meet & Greet service requires customers to call prior to arrival to coordinate the vehicle handover. Your comments regarding the timing and communication have been shared with the operator to help improve guidance and ensure that similar misunderstandings are avoided in the future.
We appreciate your feedback, as it helps us work with our operators to refine procedures and enhance the customer experience. While we are sorry that your experience fell short of expectations, we hope you may consider giving our services another opportunity in the future.
Kind regards,
The APH team
