“APH meet and greet service at Heathrow T5 is operated by MBW and on this occasion provided a first class service. Probably the best I have experienced at any Heathrow terminal.”
“We had a little difficulty finding the way in, instructions need to be very precise in the split second time you get to make driving decsions around busy airports.
But the hand over process was smooth, the hand over guy was good both going and coming back. The car was waiting on return. We did lose about 30 miles from our electric range which meant our carefully calbrated return journey didnt work and we needed to recharge, but i did discover you can get them to recharge while away which i would do next time.
Now we know the ropes will use again, very convenient and saves waiting around for buses and not much more than offsite for us.”
“Terrible setup. We rang half an hour beforehand as directed and were told to drive to “meet and greet” which is clearly signposted on entrance at level 1 (not level 4 which is where I should have been directed to).
Obviously level 1 has a barrier to go through and is therefore ticketed. Once we established we were in the wrong place, we were expected then to pay £21 there and then for our error!
On route back, had to wait 40 mins for them to collect my car and bring it back despite having all relevant flight numbers, dates and times.. keys should have been brought over with my car at the expected time, terrible system and costly, will never use again!!”
Dear Mrs Hamblett,
Thank you for your feedback. I’m very sorry to hear about the difficulties you experienced with the directions on arrival and the delay in receiving your vehicle on return.
We appreciate you bringing this to our attention, as this is not the level of service we aim to provide. Your comments regarding the meet and greet directions and the waiting time for your vehicle have been passed on to the relevant team and the car park operator so they can review this further.
Thank you again for your feedback, and we’re sorry that this experience left you with a negative impression.
Kind regards,
The APH Team
“Useless customer service. All they do is pass you around, with no help. Go to MBW direct, their service is excellent and they actually do the parking.”
Dear Mr. Chadderton,
Thank you for your review. We’re sorry to hear that you were unhappy with your experience and apologise for the delayed response to your query. Due to the recent disruption relating to the situation in Iran, our team has been significantly busier than usual, which unfortunately impacted our response times.
As outlined in our email to you, we provided the contact details for the car park and asked that you contact them directly. Unfortunately, as a booking agent, we are unable to extend a booking once the vehicle has already been checked in. In these circumstances, any extensions need to be arranged directly with the car park operator, which is why we shared their contact number with you.
We appreciate your feedback and are sorry that the experience did not meet your expectations.
Kind regards,
The APH team
