“On the morning of the drop off they rang to conirm details of the drop, but then asked if we could pick up their driver on the way to save them having to get hm to the airport! I looked on Google maps at where there location was and as it was indeed on the way so I agreed. However on collection we noticed that there were scratches on one of the rear doors. The driver tried to say that they must have already been there, but when he brought up the photos taken by the collection driver you could clearly see that there wer non. He told me that the office would get in touch. 2 weels later no contact at all. I rang the mobile number given on the booking and I was told to send an email with photos of the damage. Still no reply! DO NOT USE THIS COMPANY.”
“DO NOT USE THIS COMPANY, AND READ THE GOOGLE REVIEWS! I thought that since these were endorsed by APH, that I could trust them. They left empty cans and litter in the cars, they smelled of smoke, and considering the car park was 6 miles away from where we gave them our cars, we had lost 90 miles of fuel! And they had changed the drive modes of our cars and left our displays as lap mode, which needless to say was not how we left them. However, having read the Google reviews of this company since it would seem I shouldn't be suprised, with reports of this company doing FAR, FAR worse. I would encourage you NOT to leave you car with this company as there is no way of knowing exactly what happens in the time you are away, but my inclination is that it absolutely isn't what you would hope for. Also there are hidden fees that they don't once mention on their website or booking.”
“Amazing service, I was phoned before arrival to confirm pick up. Met at the drop off rather than the short stay car park. On return I was called again. Highly professional and a reasonable price. Would use again.”
“Excellent service. I would warn customers to read the small print so they're not surprised by the London ULEZ congestion charge, as the car park at terminal 5 (Heathrow) is just inside. Also the need to pay for the short stay car park twice. These fees add up on top of the initial cost. Having said that, the service was excellent - can't fault it. We appreciated the quick getaway on the return leg of our journey, for sure!”
“On arrival to drop our car off, it worked perfectly. When we arrived home, we called Edward Lloyd Meet & Greet as we were requested to, and then when we’ve got our bags we called again as per the instructions. We called eight times with no reply which increased our anxiety and made us think our car was not coming. Eventually we got a call back and the guy gave some lame excuse as to why he had not answered the phone. We stood in a freezing cold car park for over half an hour waiting for somebody to answer our call and deliver our car. When the car was eventually delivered, the driver knew nothing about all the calls we had made and couldn’t understand why it had taken so long for him to be told to drop the car off at the car park.Will never use again.”
