“We always use meet and greet at Gatwick airport and have never had any issues with any of the company’s that we use, always straight forward, but we found Edward Lloyd not the standards that we are used to, first dropped the car to Heathrow and was told by the driver we had to pay the exit fee of £8.00 and we would also have to do this on the return so on top of the parking cost we had to pay an extra £16.00. On return we had to wait for 20 minutes for the car to arrive at the airport not what you want once you have done a 11 hour flight. I would think twice on using this company in future as I feel that you could get cheaper with better service.”
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet the high standards you expect from a meet and greet service, particularly after a long return journey.
With regard to the airport exit fees, these charges are set by the airport and apply to all vehicles entering and exiting the terminal. We appreciate that this can be frustrating; however, customers are advised during the online booking process and again in the booking confirmation email that entry and exit fees for the terminal car parks are payable.
We also apologise for the wait time on your return. While we always aim to have vehicles available promptly, delays can occasionally occur due to factors such as flight changes, traffic conditions, or airport congestion. We understand how inconvenient this can be after an 11-hour flight and are sorry for the inconvenience caused.
We value all feedback, as it helps us to continually improve our service.
Kind regards,
The APH Team
“Very poor customer service when phoning company, bordering on rude. Expensive fee due to flight change to move drop off by 4 hours (40% of original booking fee), once changed they tried to charge me for 2 cars. Terrible organisation, amateur all round. Won’t use again and won’t recommend.”
“Pretty efficient. Worked well. Be aware that their price doesn't include paying for the parking at the short stay car park during drop off and return.”
