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Edward Lloyd
2.5(50) ‧ Airport car park in Iver, England ‧ Open
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2.5
(50)
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Katrina Taylor
Local Guide·9 reviews·16 photos
Booked via APH Heathrow T3. Was really reasonable even with the 2 carpark charges you pay which is in the Ts & Cs. Drop off communication good and very smooth. Also went through pick up procedure with us. Called when picked up luggage and …More
Paul Griffin
1 review
3 months ago
Terrible service. Car was immaculate when I gave it to them. 2 weeks later was “washed because wanted to get rid of the marks” which meant it had been jet washed in a local lay-by and was returned with a scratch all the way down one side on …More
❤️2
Caroline Newball
2 reviews
3 months ago
Very happy with service received from Edward Lloyd meet & greet. Our plane delayed and missed connection in Dubai. We made contact on our return at Heathrow and were soon reunited with our car. Thank you.
J T
7 reviews·2 photos
2 years ago
They had my car keys stolen from their ‘secure facility’ along with 250 other people last weekend - so no car at airport, no email or phone call before I landed. They told me I had to go to Maidenhead police station to get the car key - …More
Photo 1 in review by J T
Photo 2 in review by J T
❤️4
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NP26 3PS, Undy, Caldicot - Based on your places (Home)
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Katrina Taylor
Local Guide·9 reviews·16 photos
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a day ago
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Booked via APH Heathrow T3. Was really reasonable even with the 2 carpark charges you pay which is in the Ts & Cs. Drop off communication good and very smooth. Also went through pick up procedure with us. Called when picked up luggage and gave option of meeting at drop off area or short stay. We opted for drop off area. Was there with 5 mins. Car all fine. Have booked with them for a further 2 trips.”
“Very good drop-off at Ter 3 with Bobby, super reliable and helpful.
Less good expoerience with a different colleague on arrivals. He called me whilst I was just trying to de-board the plane, then when I called after collecting my bag I had to wait in the car park for 30 minutes to get my car. One hour from his original call until collection of my car and we pay a lot for this service to be MEET and GREET. This delay was because the driver had to deal with three arrivals at once which I can understand would be difficult. More people on duty would have helped perhaps at 630/7pm.
Also I paid twice the usual parking fee, which they say they will be refunded in due course. Hence the three stars rather than the usual 5, but I hope they can resolve their staffing issues and return to their usual high level of performance. Thanks to Bobby for his concern.”
“On the approach to Heathrow, as instructed by their email guidelines, we called when we thought that we were 30 minutes away and the gentleman on the phone seemed bemused that I had called, and told me to go to the designated meeting place. On arriving at the meeting place, it was not apparent that Edward Lloyd worked from the location, unlike the other providers. It seemed like pure luck that I managed to locate the relevant parking rep as he wasn't wearing anything that denoted who he worked for. When I mentioned that i'd called, he was completely unaware. He reiterated that I need to call on landing, and again once we had retrieved our baggage and that he may meet us out of the front of the terminal if it was easier.
We landed at 0615hrs on the day of our return and having docked with the airbridge I called the number I had used when we flew out at 0629hrs, and the call went to voicemail after a few rings. I left a message leaving my name and the flight I was on with the reference number explaining we had landed and that I would call once we had retrieved our bags. We retrieved our bags and then called again at 0703hrs, again leaving a message and asking for a return call. We stayed outside the front of the terminal while constantly calling the number for around 20 minutes, before conceding and making our way to the location where we dropped the car off. In total, I called the from the instructions 54 up until approx. 0825hrs, and my wife called 21 times. In the end my wife called the number on WhatsApp and immediately got through to someone who said that they would contact the driver retrieving my car. After hearing nothing for 20 minutes I called back and he said the driver had been calling, but the number he had was calling was different from the one I had given! After some to and fro with the driver who had eventually got in touch, he arrived with my car at around 0840hrs. When he showed me his phone, the number he had called was the number I currently have.
I have used various APH car parks at Manchester Airport (M+G, Sharston)and never had such chaotic or incompetent service. We had been travelling from Cincinnati since 1130hrs the day before and to receive this kind of service, wondering if your car was going to arrive, waiting nearly 2 hrs for our car, with the prospect of a 4+ hour journey is truly unacceptable. Despite the fact that we may not have paid top dollar, you would expect a far better level of service. Needless to say, I will never drive to Heathrow again, and definitely not use any parking services there. It is a real shame that I regard APH as a great provider, and feel that you are being let down by these cowboys and charlatans!”
“The company is bad they didnt show up at the Heathrow parking and I am dealing with a refund process hopefully I can recover the money, but I had to pay extra for a new parking.”
“Like a number of others I didn’t appreciate that you had to pay entry and exit fees of £7.50 in addition to the quoted cost. Other companies do not operate on this basis, they include these fees and no surprises.
The agent who collected the vehicle from our entry to the car park was around 15 minutes late. Not a great start.”
“Received a good service as part of my recent booking. However it came as a surprise that I needed to pay for the car park fee upon drop off and return to collect. I found this written in my confirmation post booking in the small print, however this wasn’t clear during the booking process.”
