“Had to cut short a trip to NY and Edward Lloyd were very helpful re getting the car ready for new collection date. Also with EL you don’t have to wait a long time for the car to be delivered upon return.”
“We have used this service for the first time and were very happy with it. The communication and the speed of checking-in and out were outstanding and we would definitely use the service again.
The only fly in the ointment was the fact that we had to pay £10 for dropping the car off and £11.50 for picking it up - these charges were not spelt out when booking and were an unpleasant surprise. I appreciate that these are airport charges, but you should make the customers aware of them when bookings are made other than: "Bookings will be required to pay the entry / exit fees at the Short Stay car parks".”
“Things which were poor:
1. The staff member who takes and brings back the car has no people skills or sense of customer service.
No check of the car with you at either stage. No introduction to the service etc. no hello, thank you etc.
2. Be aware you will be paying for the car park each time, total £15 on top of the actual service.
3. The staff member used the passenger seat to recline at some stage and used the heating in the car!! Most likely while waiting for us to return.
4. Your car is most likely kept outside. So do not expect it to be kept away from the elements.
The guy who picked up and dropped the car back upon arrival was the same staff member. With another company I did not previously pay for the car park, so when I asked the staff member about it, all he said was, 'nothing is for free in life'. - funny because he seems to think using the car heating and reclining seats was free in life!!! - yes we noticed!
I would highly recommend just using a one off airport which offers the coach service. Less hassle.”
“I called Edward Lloyd to say I was 30 minutes away from terminal two, I was met shortly after arriving.
On returning I called and was directed to a meeting point where my car was delivered back to me. Everything went very smoothly without delay.
Very pleased with the service.”
“Excellent service, unbelievable price, will definitely use again, the convenience of using a meet and greet service is huge, especially at the end of a long flight”
