“Great service again. Our car was collected from our airport hotel. When we returned home we had hand luggage only so were clear of customs quickly and the car was waiting for us at the collection point. Wouldn't use anyone else!!”
“Was called by ELMaG before we had even left home, making us feel it would be best to leave a little earlier, so we did. They even assumed we would get there for 10am.
So, we arrived earlier and despite doing everything asked, such as calling to confirm arrival time, we were left hanging.
The first call we made, 30mins out, was met with a reply saying we were early and booked for 10:30. Seemed that person was not aware of the calls we received from them earlier.
Despite them being aware we had arrived, we waited for over 50mins before someone finally turned up to collect car.
The only plus for us is we hadn’t booked a lounge as we normally do.
They apologised, although can’t remember the driver showing any concern, so assumed it wasn’t his fault
As recompense, they paid the £7.50 exit fee on our return. Not enough in my opinion and I wouldn’t use again. Feel sorry that APH is part of this as they have been top notch for years.”
